In the event you wish to cancel or change your order, please contact us within 24 hours of your order at info@sixthcitydesign.com As all of our products are custom made, changes after 24 hours will not be allowed.

Please note that any orders that have already been packed or shipped cannot be canceled.

We accept all major payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

If you need to change your shipping address, please contact us at info@sixthcitydesign.com within 24 hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appropriate department.

Please be advised that your shipping address cannot be revised after the order has shipped. 

Once the order has been processed by our fulfillment team (2-3 business days), a tracking number usually takes 1-3 business days to be generated. Please take note to allow 1-3 business days for your tracking information to be updated. If you have not received your tracking number within three business days or if the tracking status is "not available" within 1-2 business days from the time you have received your tracking number, please send us an email at info@sixthcitydesign.com

You can track your order here: https://sixthcitydesign.com/apps/aftership

Average Delivery Time: 2-3 business days

During busy times like around Valentine's Day, Mother's Day, Father's Day, or Christmas, average delivery times can increase.

Please note that there can be unforeseen circumstances that are beyond our control, such as UPS or USPS temporarily misplacing your order, that may delay your order. We will do our best to help resolve these issues.

Your satisfaction as a customer is important to us. If you are not happy with your purchase within 10 days of receiving it, we will do our best to make sure you are happy with our resolution. Understandably, because some of our products are personalized and can not be re-used, we do not accept returns.

Contact us at info@sixthcitydesign.com and we will promptly respond to your inquiries.

Yes, we offer expedited shipping. Please get in touch with us and will come up with the best solution to accommodate your needs.

If approved, refund will be credited to your original form of payment within 10 business days of receipt of the returned item or cancellation request.

Tracking information may not update immediately in some cases, however, please rest assured your item is on its way. Here are some reasons why tracking information may not be available:

• There may be delays between the scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please hold on for a few more days and try again later.

• The package may not be scanned until it reaches the regional hub near the destination.

• There may not be any updates available when the package is in transit. The tracking information should pick up again once your packages reaches your local area.

The delivery time frame is valid regardless of the tracking information's availability online. If your tracking status has not been updated for over 10 days, please contact us through info@sixthcitydesign.com immediately and we will offer you further assistance.